Refund Policy

**Refund & Return Policy**

We want you to feel confident ordering from Healo. Because our Castor Oil Kits are personal-care products that touch your skin, we can only accept returns of items that are completely unused and unopened. Here's exactly how it works.

**30-day return window**
You can request a return within **30 days of the date your order was delivered**.

**What can be returned**
To be eligible, the item must be:
- **Unused and unopened**, with all original seals intact
- **In its original Healo box and packaging**, with everything it came with

This applies to all items, **including items bought on sale**.

For health and safety reasons, we **cannot accept returns of opened or used items**, including opened bottles of castor oil and packs that have been unsealed, worn, or oiled.

**Restocking fee**
Approved returns are subject to a **20% restocking fee**, deducted from your refund. You'll see the exact amount on your return page before you send anything back.

The restocking fee is **waived** if your item arrived damaged, defective, or wasn't what you ordered (see below).

**Damaged, defective, or wrong items**
If your order arrives damaged, leaking, defective, or isn't what you ordered, email us within **7 days of delivery** with your order number and a photo. We'll send a free replacement, whether or not the item has been opened. You won't pay a restocking fee or return shipping.

**Free gifts**
If your order included a free gift, please include it, unopened, with your return. If it's missing or opened, its listed value may be deducted from your refund.

**Subscriptions**
You can skip or cancel your monthly subscription anytime from your account or by emailing us, with no fees. Canceling stops future orders. It doesn't refund orders that have already shipped. An unopened subscription order can be returned under this same policy within 30 days of delivery.

**How to start a return**
1. Email **business@healo.store** with your order number and the item(s) you'd like to return, or start your return on our returns page.
2. We'll reply within 2 business days with a return authorization and the return address. **Returns sent without authorization can't be accepted.**
3. Ship the item back in its original box. **Return shipping is paid by the customer** unless the item was damaged, defective, or wrong. We recommend a tracked service, since we can't refund returns lost in transit.

**Refunds**
Once your return arrives and we confirm it's unused and unopened, we'll email you. Your refund, minus the 20% restocking fee and any original shipping or shipping-protection charges, goes back to your **original payment method within 5–10 business days**. Your bank may take a few extra days to post it.

If a returned item arrives opened or used, we'll let you know and can ship it back to you at your cost.

**Exchanges**
We don't do direct exchanges. Please return the unopened item and place a new order.

**Contact us**
[Healo]
Email: business@healo.store

*Last updated: [10/28/2026]*