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To Get The Most Out Your Order
STEP 1
STEP 2
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Frequently Asked Questions
Need more help? We got you covered!
Will I get a tracking number after making an order?
Yes. All orders will include a tracking number. It will automatically be sent to your email. You can track your order directly on this page.
If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 1-2 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.
If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 1-2 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.
How do I track my order?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 1 - 2 days for the tracking information to show up. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time at business@healo.com
I think my package was lost or stolen. What do I do now?
Unfortunately, we are not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address.
How long does shipping take?
The speed of receiving your order can vary on a few things such as your shipping method and the shipping address. Depending on the item and location you are sending to, your order can take anywhere from 2-14 days to arrive at your doorstep. For more information, please visit the product page you are interested in to see the exact shipping times for each specific item.
